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Charlotte's Land Rover dealership - Land Rover Charlotte dealer at 6940 East Independence Boulevard Charlotte, North Carolina (NC) 28227. Land Rover Charlotte - North Carolina Land Rover dealer offering new and used SUVs including Range Rover, Range Rover Sport, LR3 & LR2.

Wednesday, July 15, 2009

J.D. Power Customer Service Index

Land Rover ranks 7th out of 36 name plates in the 2009 J.D. Power and Associates Customer Service Index (CSI) Study released 2-25-2009. Land Rover is the most improved make in the study! How did we compare? We scored higher than Toyota, Honda, Mercedes, Infiniti, and 25 other makes! Land Rover service is among the best in the industry. Ask us for details.


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The J.D. Power Customer Service Index (CSI) is a widely recognized benchmark for measuring customer satisfaction with the service experience provided by companies in various industries. J.D. Power and Associates, a global marketing research firm, conducts surveys and studies to assess customer satisfaction and provide insights into the quality of customer service within different sectors.
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The J.D. Power Customer Service Index is a tool used by companies to evaluate customer service. It uses key criteria to assess the performance of different companies. The index's methodology for gathering customer feedback is discussed, highlighting its representativeness of the overall customer experience. The index's strengths and limitations are analyzed, considering factors like sample size, survey design, and industry specificity. Notable trends are identified, showcasing how companies are ranked and areas for improvement across industries. The impact of the index on businesses, consumers, and the industry is highlighted, emphasizing its role in shaping customer service standards. The index's effectiveness in guiding consumer choices and fostering improvements in customer service is also discussed.

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The J.D. Power Customer Service Index review offers valuable insights into customer satisfaction, with specific criteria added for credibility. It provides easy comprehension of key strengths and areas for improvement. The numerical rating system simplifies the assessment, while industry or company mentions help contextualize information. The concise yet informative style provides a quick overview without overwhelming readers. Overall, this review is a helpful resource for individuals seeking information on customer service performance.

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